Frequently asked questions

Delivery information

Within New Zealand, all orders are delivered by Courier Post and NZ Post Rural Delivery Service. All Courier Post orders are tracked. Delivery time for Courier Post is normally 2 to 4 days. Delivery time for NZ Post Rural Delivery Service is normally 2 to 6 days. Internationally, delivery details may vary

Contact details

To correspond with customer services at Karen Farley use the following 
By email:
By phone: +64 9 9484879
By post: Karen Farley, PO Box 95205, Swanson, Auckland, 0653, New Zealand

Returns policy

Within New Zealand, Karen Farley complies with the Consumer Guarantees Act 1993. If unwanted goods are returned unopened within 14 days, an exchange or full monetary refund to the customer will be made. Other refunds are made at the discretion of Karen Farley Group Limited. In all other countries local consumer guarantees apply

Privacy policy

Karen Farley Group Limited (“Karen Farley”) recognises the importance of protecting the privacy of all consumers who visit We do not share your personal details with any other third party. If you prefer not to receive information from us, please send us an email at Please include your name and email address and any message. You can also utilise the unsubscribe link on our marketing emails. Please note that any requests may take up to six to eight weeks to become effective

Payment security

Transactions made on are protected by the latest security mechanisms and are only used for the purpose of transaction fulfilment. This website secures your private information using a SSL Certificate. We do not store cardholder information. All prices are in NZ dollars unless otherwise stated

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